Terms and Conditions

RETURNS & REFUND POLICY:

Contact our customer service directly via e-mail or phone call.

Hardware Only Returns

If you are not satisfied with your purchase of a hardware product, please contact us within 30 calendar days of the receipt of the product. If the item is returned in the original box, in unused condition we will exchange it, or offer you a refund, based on your original method of payment and your needs. All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Returns Containing Printed Graphics

Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However the stock hardware portion of the display can be returned for a refund. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Order Corrections

If your order is incorrect or damaged in the initial shipping from us, to its original destination, please contact us within 5 business days of receiving your order, and at our discretion we will make the proper corrections for you.

For prompt care:

Please email info@greenhousesign.com and inform us of your order number, issue, revised in hand date, and ship to address. Images of the issue are required for immediate consideration by management. Thank you

Warranty

The Wave Pop Up frames, Ready Pop Fabric frames, Silver Step Retractable Banner stands, and Portable Roll Up Banner stands carry a limited life time warranty against manufacture defect. All graphics carry a 1 year limited warranty. All other products carry a 1 year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.

Graphic Approval

Graphic orders will be scheduled to ship by Graphics Department and the order will be processed as ordered unless you notify us to any changes prior to ship date scheduled. Graphics must be pre-approved in writing via email before printing can take place. Please only approve of your graphic art when you are ready to commit to it’s printing, as this approval is final, and not reversible. Approval must be received by 3 PM PST for that business day to count or else approval date will be following business day.

Limitation of Liability

www.greenhousesign.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.greenhousesign.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order with Green House Sign the customer agrees to the terms or our limited liability, and return and refund policies. Green house Sign’s limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold Green House Sign harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. Green House Sign does not refund shipping charges. Customers are responsible for all shipping charges of products. Green House Sign is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of Green House Sign’s control. A stand or banner may be either refunded or repaired at Green House Sign’s discretion, if it is within the return policy time frame.

In no event shall www.greenhousesign.com’s liability to Customer’s for any claims under this Agreement exceed the amount paid by Customer to www.greenhousesign.com during the three (3) months preceding the occurrence of the event’s giving rise to Customer’s claim.

When it comes to shipping delays we follow UPS rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s control including,but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil,unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
– International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made.

Copyrights © ® TM SM

You the “customer” and provider of the artwork, warrants that the subject matter to be produced is not copyrighted or © ® TM or SM by a third party without prior authorization to reproduce it from its owners. The customer also recognizes that because subject matter does not have to bear a copyright or © ® TM or SM notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold us, the service provider, harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright or © ® TM or SM infringement involving the work produced or provided with or without the © ® TM or SM symbols present.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.greenhousesign.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
We reserve the right to refuse service.

Indemnification

You agree to indemnify, defend, and hold harmless www.greenhousesign.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.